Shipping & Returns
Sweet's Elderberry sells and ships only to US addresses, including US territories and military PO addresses. Your order will ship within 1-3 business days.
Cold Shipping: Sweet’s Syrup is sold only within the mainland United States and is shipped Monday through Thursday to avoid weekend postal delays and ensure the product arrives within the proper temperature range. If your syrup arrives at room temperature, this is OK. Sweet’s has been successfully tested for short-term safety in this range. Simply get your syrup in the fridge as soon as it arrives.
Non-Refrigerated Shipping: Sweet’s Elderberry Shrub, DIY Kits, Dried Berries, Extract, Tincture, and other shelf-stable merchandise can be shipped outside the US mainland and will NOT arrive with an ice pack. They may ship any day of the week. Please store items in a cool, dry place once you receive them. Sweet’s Elderberry Shrub and Extract should be refrigerated AFTER opening.
We strive for 100% customer satisfaction. If there is an issue with your product, please contact us at firstname.lastname@example.org to discuss your experience, and be prepared to submit a photo of the lot number (white tag on the bottom of your bottle or back of your bag). We will work with you to resolve the issue to your satisfaction and may provide a replacement product. Please be advised that postal delays are not within our control, but we make every effort to ensure your product arrives safe and sound. Your order confirmation email will contain a tracking number.