FAQs

About Sweet’s Syrup:

Help! We have picky eaters!

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From the start, we discourage referring to Sweet’s Syrup as medicine of any sort. Give it a fun name: magic syrup, num-num, honey juice, or just Sweet’s! One family named it “the good stuff.” For toddlers, try a medicine syringe, which fits nicely into the pint-sized Sweet’s bottle. For older children, make Sweet’s special by using a fun shot glass. Sweet’s Syrup is delicious swirled into yogurt, oatmeal, and smoothies. It also pairs nicely with hot tea or whiskey, for picky eaters of the adult variety.

How much and how often should I Use Sweet's Syrup?

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An adult serving is 1Tablespoon per day, while a child’s serving is 1 teaspoon per day. Serving frequency may be increased to every 3 hours if desired. Make pouring easy with a zero-drip pour spout and measuring a breeze with a dosage-marked shot glass!

Is sweet's syrup safe for me?

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Sweet's contains unpasteurized honey, which can be risky for certain individuals. Please consult your doctor before consuming Sweet's if you are pregnant, nursing, or have a specific condition such as auto-immune disease. If you'd like our syrup without honey, pick up a Sweet's DIY Kit! Sweeten to your liking with agave, erythritol, or Stevia.

At what age can I start giving my little one Sweet's Syrup?

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Children over one year of age can safely consume unpasteurized honey. Please confirm with your pediatrician. If you'd like our syrup without honey, try a Sweet's DIY Kit, and sweeten to taste with fruit juices or nectar. Many little ones like unsweetened syrup stirred into fruit puree or applesauce.

How long will Sweet's Syrup last?

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Sweet's Syrup must be refrigerated. Each bottle has a sell-by date on the bottom. Once a bottle is opened, we recommend consuming within 3 months. Unopened bottles are good for 6 months from sell-by date. Syrup can also be frozen for longer-term storage.

My syrup arrive with a melted ice pack. Is it ok?

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Yes. Online orders ship with an ice pack in an insulated pouch. Sweet's has been successfully tested for safety at room temperature for several days. However, you should get your syrup into the fridge as soon as it arrives.

I don't live in the southeast. Will Sweet's Syrup still benefit me?

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The honey in Sweet's contains pollen from foliage common to the Southeastern U.S. If you live outside this region, we recommend eating raw honey from your area each day, in addition to using Sweet's Syrup. You might also consider making a Sweet's DIY Elderberry Syrup Kit, adding YOUR local honey.

About DIY Kits:

How Do I Use Alternative Sweeteners?

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The instruction card on Sweet's DIY Kits indicates that you should add up to 1-1/4 cup of honey or fruit nectar to your cooled syrup. Some alternative sweeteners measure cup-for-cup like sugar, so follow the amount printed on the card. Others tend to be even sweeter than sugar, so you'll use less. If you're looking for a helpful conversion chart for a range of alternative sweeteners, try this one from simply2moms.com.

How Do I Store My Finished Syrup?

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You may store syrup in the fridge or freezer in a clean jar, bottle, or container with a lid. If freezing syrup, leave at least 1” of headspace in the container when adding syrup. Allow the syrup to freeze completely before adding the lid. Consume unfrozen/thawed syrup within 2-3 months, and always keep refrigerated. 

About Dried Elderberries:

Can I Eat Them Raw?

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No. Most parts of the elderberry plant, including the berries, can make you sick if eaten raw. Cooking removes the unhealthy ingredient and allows you to safely enjoy the incredible health properties! Rich in fiber, Vitamins A and C, betacarotene, iron, potassium, and antioxidant polyphenols, this little berry is a powerhouse of flavor and nutrition.

How Should I Store Them?

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Keep dried elderberries in a cool, dry place. A sealed bag or container in your fridge would work well.

About Sweet’s Shrub:

What is a shrub?

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It’s an old-school beverage, originally made with fermented fruit and sugar. In colonial times and earlier, it helped preserve a surplus of produce when refrigeration was scarce. Today, in place of fermentation, we use apple cider vinegar to create the acidulated zing associated with the drink. Vinegar-based drinks have been used for centuries to settle the stomach, promote gut health, and improve hydration.

How do I use sweet's elberberry shrub?

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If you like taking apple cider vinegar for gut health, but wish it tasted better, Sweet’s Elderberry Shrub is the answer. At the same time, you’ll receive a high dose of immune-supporting elderberry - 1,440 mg per Tablespoon! Sweet’s Elderberry Shrub adds a delicious flavor boost to seltzer, sparkling water, kombucha, cocktails and mocktails, and even salad dressing!

Does shrub go in the fridge?

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Sweet’s Elderberry Shrub is shelf-stable until opened. After that, please keep it in the fridge and use it within a year.

Syrup or shrub? I'm confused.

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Sweet’s Syrup and Sweet’s Elderberry Shrub can sit side by side in your fridge! Both are delicious and effective, but have different ingredients and flavors, as well as different uses. 

A daily dose of Sweet’s Syrup supports your healthy immune system with 1,500 mg of elderberry per serving, along with the pollen protection of seasonally rotated raw honey. With a spice blend of cinnamon, clove, and ginger, Sweet’s Syrup is delicious in beverages, smoothies, oatmeal, yogurt, and ice cream, plus sweet and savory sauces.

If you like taking apple cider vinegar for gut health, but wish it tasted better, Sweet’s Elderberry Shrub is the answer. At the same time, you’ll receive a high dose of immune-supporting elderberry - 1,440 mg per Tablespoon! Sweet’s Elderberry Shrub adds a delicious flavor boost to seltzer, sparkling water, kombucha, cocktails and mocktails, and even salad dressing!


About Shipping, Subscribe & Save & Retailer Info:

When Will My Products Be Shipped?

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To ensure that perishable products do not lag in the postal system, we ship daily Monday through Thursday. You will receive tracking information by email within 1-3 days of placing your order. You should receive your order within 4-7 days, depending on where you live. If it's been a week since you placed your order, please email us directly at info@sweetselderberry.com for help.

My Syrup Arrived With A Melted Ice Pack. Is It OK?

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Yes. Online orders ship with an ice pack in an insulated pouch. Sweet's has been successfully tested for safety at room temperature for several days. However, you should get your syrup into the fridge as soon as it arrives.


What Products Are Eligible For Subscribe & Save?

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Eligible products include:
Sweet’s Syrup
DIY Kits
Kit + Honey Combo Packs
Sweet’s Syrup Value Packs
Sweet’s Elderberry Shrub

How Does Subscribe & Save Work?

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Set your preferences for quantities and delivery frequency, and agree to subscribe for a minimum of two orders. You'll be prompted to set up an account with a password. Sweet's products will arrive on your doorstep right when you need them, and you'll save 10%! One week before scheduled shipping, you'll receive an email from us. You'll be charged when your order ships. Shipping takes 4-7 days, depending on where you live. You may cancel after the two-order minimum (but we think you'll want to stick around!) and your quantity/frequency may be adjusted anytime by editing your account preferences. If you need help or have issues with your order, email natalie@sweetselderberry.com

How Can I Access My Subscribe & Save Account?

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View and make changes to your account by clicking here. You must log in to your Sweet's customer account to access the Manage Your Subscription feature. If you have any issues with your account, please email natalie@sweetselderberry.com for assistance.

I'm Interested In Becoming A Retailer. What's The Next Step?

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Please email tracy@sweetselderberry.com and a member of our sales team will get in touch with you!


My Question Isn't On The List

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Please reach out to us at info@sweetselderberry.com. We're happy to help!

Which Sweet’s Products Are Best For Me?

Many households have EVERY Sweet's product in their kitchen or pantry, because they serve different purposes and complement the family’s wellness needs in various ways. Others choose the ones they’ll use most.

If you still have questions after reviewing the graphic below, please reach out to info@sweetselderberry.com.
A member of Team Sweet’s would love to assist you!


Sweet’s Syrup

• Daily immune system support

• 1,500 mg of elderberry per Tablespoon

• Seasonally rotated raw Southeastern honey

• Antioxidant-rich spice blend of cinnamon, clove, and ginger adds health benefits and a flavor the whole family will love

• Pairs well with smoothies, yogurt, oatmeal, tea, lemonade, seltzer, and cocktails/mocktails, plus sweet and savory sauces

Sweet’s Shrub

• Daily support for the immune and digestive systems

• 1,440 mg of elderberry per Tablespoon

• If you take ACV for gut health, but wish it tasted better, this product is for you!

• This new spin on a traditional drinking vinegar is delicious with sparkling water, seltzer, kombucha, cocktails and mocktails.

• Flavorful ingredient for marinades, dressings, and more

DIY Kit

• Daily immune system support

• Includes an easy-to-follow photo instruction card

• Customize with your local raw honey OR the alternative sweetener that fits your needs

• Try maple syrup, fruit nectar, monk fruit, stevia, or diabetic-friendly erythritol

• Each pouch makes up to 32 ounces of elderberry goodness

Dried Elderberries

• Boosts food’s nutritional value

• For use in teas, homemade elixirs, baking, jams and jellies

• Organic dried elderberries in a re-sealable 1-pound bag

• Rehydrating is recommended before use in baking.

• Rich in fiber, Vitamins A and C, beta carotene, iron, potassium, and antioxidant polyphenols

• Elderberries must be cooked or steeped in hot water. Do not consume raw elderberries.

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