YOUR QUESTIONS
About Syrup:
Help! We have picky eaters!
From the start, we discourage referring to Sweet’s Syrup as medicine of any sort. Give it a fun name: magic syrup, num-num, honey juice, or just Sweet’s! One family named it “the good stuff.” For toddlers, try a medicine syringe, which fits nicely into the pint-sized Sweet’s bottle. For older children, make Sweet’s special by using our fun shot glass.
Sweet’s Syrup is delicious swirled into yogurt, oatmeal, and smoothies. It also pairs nicely with hot tea or whiskey, for picky eaters of the adult variety.
How much and how often should I Use Sweet's Syrup?
An adult serving is 1 Tablespoon per day, while a child’s serving is 1 teaspoon per day.
Serving frequency may be increased to every 3 hours if desired to ease symptoms.
Make pouring easy with a zero-drip pour spout and measuring a breeze with our handy dosage-marked shot glass!
Can my infant have Sweet's Syrup?
Infants under 12 months should not use Sweet's Syrup with Raw Honey. Instead, we recommend Sweet's Syrup with Blue Agave, Daily Defense Tincture, or a Sweet's DIY Syrup Kit made with no sweetener or a fruit nectar/juice.
Children over 12 months can safely consume Sweet's Syrup with Raw Honey.
About Syrup with Raw Honey:
Is Syrup with Raw Honey safe for me?
Sweet's Syrup with Raw Honey contains unpasteurized honey, which can be risky for certain individuals. Please consult your doctor before consuming this product if you are pregnant, nursing, or have a specific condition such as auto-immune disease. If you'd like a syrup without honey, pick up our Syrup with Agave, or use a Sweet's DIY Kit! Sweeten to your liking with agave, erythritol, or Stevia.
How long will Syrup with Raw Honey last?
Sweet's Syrup with Raw Honey MUST be refrigerated. Each bottle has a sell-by date on the bottom. This is NOT an expiration date. Once a bottle is opened, we recommend consuming within 3-4 months. Unopened bottles stored in the fridge are good for 2-3 months from the sell-by date. Freeze syrup in ice cube trays for longer-term storage.
My Syrup with Raw Honey arrived with a melted ice pack. Is it OK?
Yes. Online orders of Sweet's Syrup with Raw Honey ship with an ice pack in an insulated pouch. We expect the ice to slowly thaw along the way, and if your product arrives a little warm, it's OK. This product has been successfully tested for safety at elevated temps for several days. However, you should get your product into the fridge as soon as it arrives.
If your Syrup with Raw Honey was delayed in transit, arrives hot, or seems "off" in anyway, please contact us at info@sweetselderberry.com for assistance.
NOTE: Syrup with Blue Agave does NOT ship with an ice pack and can be stored in your pantry until you open it. Then you'll keep it in the fridge.
I don't live in the Southeast. Will the honey in Sweet's Syrup still benefit me?
Sweet's Syrup with Raw Honey contains pollen from foliage common to the Southeastern U.S. If you live outside this region and seasonal allergies are an issue for you, we recommend eating a little raw honey from your area each day, in addition to using Sweet's Syrup. Or, try making a Sweet's DIY Syrup Kit, stirring in YOUR local honey!
About Syrup with Blue Agave:
How is it different from Syrup with Raw Honey?
Just like our original Syrup with Raw Honey, this product has 1500 mg elderberry per serving and features the healthy and flavorful spice blend of cinnamon, cloves, and ginger.
Sweet's Syrup with Blue Agave is lightly sweetened with agave nectar for added antioxidant benefits, Vitamin B6, lower glycemic impact on blood sugars, and gut health support.
Syrup with Blue Agave is safe for all ages, pregnancy, and nursing. It is vegan and USDA Organic.
How do I store it?
Sweet's Syrup with Blue Agave is shelf-stable, so you can keep unopened bottles in your pantry. Once your bottle is open, store it in the fridge. We recommend consuming the product before the date printed on the sell-by sticker, found on the bottle's bottom.
About DIY Kits:
How do I use an alternative sweetener?
The instruction card on Sweet's DIY Kits indicates that you should add up to 1-1/4 cup of honey or fruit nectar to your cooled syrup. Some alternative sweeteners measure cup-for-cup like sugar, so follow the amount printed on the card. Others tend to be even sweeter than sugar, so you'll use less. If you're looking for a helpful conversion chart for a range of alternative sweeteners, try this one from simply2moms.com.
How do I store my finished syrup?
You may store syrup in the fridge or freezer in a clean jar, bottle, or container with a lid. If freezing syrup, leave at least 1” of headspace in the container when adding syrup. Allow the syrup to freeze completely before adding the lid. Consume unfrozen/thawed syrup within 2-3 months, and always keep refrigerated.
About Dried Elderberries:
How do I use them?
Sweet's Dried Elderberries are excellent additions to jams, jellies and preserves, especially when combined with other fruits! We're big fans of a strawberry-elderberry combo!
If you're baking with your berries, rehydrate them first by soaking in a bit of hot water until plump. Drain excess water, then use.
Can I eat them raw?
No. Most parts of the elderberry plant, including the berries, can make you sick if eaten raw. Cooking removes the unhealthy ingredient and allows you to safely enjoy the incredible health properties! Rich in fiber, Vitamins A and C, betacarotene, iron, potassium, and antioxidant polyphenols, this little berry is a powerhouse of flavor and nutrition.
How should I store them?
Keep dried elderberries in a cool, dry place. A sealed bag or container in your fridge would work well.
About Extract:
What's an Extract?
Extracts are created by soaking plant materials in alcohol, vinegar, or glycerin. This draws out the
active ingredients and concentrates them in a liquid. Sweet’s Elderberry Extract uses organic plant-based glycerin for this.
What does it taste like?
Sweet's Elderberry Extract is not sweet. It tastes simple and natural. Many customers say it reminds
them of fresh blackberries. If you don't prefer the plain flavor, mix your daily dose with a beverage or smoothie.
Who might prefer Extract?
● Customers who prefer simple, straightforward products
● The economical shopper: This product offers high potency at a great price point
● Customers avoiding sweeteners due to clean eating, diabetes management, or keto diets
● Vegan customers: This is a honey-free elderberry option
● Customers who are allergic to or dislike spices typically found in syrups, tonics, and fire ciders
● Parents of little ones: This honey-free, alcohol-free elderberry supplement is baby-safe! It's also perfectly safe for use during pregnancy and nursing.
What do glycerin and malic acid do?
Organic glycerin is used to ease the natural bitterness of elderberry while extracting all its goodness in an alcohol-free process. The result is a simple, clean flavor and a highly concentrated, potent product. Our glycerin is carefully sourced and may include palm or flax, but never soy.
While Sweet's products have traditionally been preservative-free, we chose to use a very small amount of malic acid to make our Extract completely shelf-stable for up to two years. Malic acid comes from apples, and has the added benefit of increased natural energy, without sugars.
How do I use Extract?
Adults and big kids can take between 1 tsp and 1 Tbsp daily.
Babies and small children will take 1/3 to 1/2 tsp daily. To administer this product to a baby, use a medicine dropper and apply to the inside of their cheek.
Shake well before use. Do not exceed suggested usage. Taking more than the recommended amount may cause loose stools due to glycerin content.
Consult your healthcare provider before use if you are managing a chronic health condition.
Is this an extract for baking?
No. Unlike the vanilla extract or almond extract on your pantry shelf, Sweet’s Elderberry Extract is an immune-support supplement.
Where should I keep my extract?
Unopened Extract can be stored on a shelf for up to 2 year, away from heat and direct sunlight. Refrigerate after opening for best flavor.
About Shipping, Subscriptions, or Selling Sweet's:
When will my order ship?
We ship daily Monday through Thursday. You will receive tracking information by email within 1-3 business days of placing your order. You should receive your order within 4-7 days, depending on where you live.
If you order perishable Syrup with Raw Honey at the end of the week, we will not ship until the following Monday, to avoid weekend shipping delays affecting product quality. Customers expecting Syrup with Honey should carefully watch tracking updates and be ready to get the product into the fridge upon arrival.
If you have any concerns about your shipment, please email us directly at info@sweetselderberry.com for help.
I'm concerned about ice packs.
Only one Sweet's product ships with an ice pack: Syrup with Raw Honey.
All other products are shelf-stable, meaning they can be shipped normally and stored outside the fridge until opened.
If your package contains Sweet's Syrup with Raw Honey, it is normal for the ice pack to slowly melt during transit, and it's ok for the product to warm a bit along the way. Simply pop it into the fridge upon arrival.
If you have concerns, please reach out to us at info@sweetselderberry.com
What products are eligible for Subscribe & Save?
Eligible products include:
Sweet’s Syrup with Raw Honey
Sweet's Syrup with Blue Agave
DIY Kits and Kit + Honey Combo Packs
Sweet’s Elderberry Shrub
Unsweetened Extract
Daily Defense Tincture
How does Subscribe & Save work?
Set your preferences for quantities and delivery frequency, and agree to subscribe for a minimum of two orders. You'll be prompted to set up an account with a password. Sweet's products will arrive on your doorstep right when you need them, and you'll save 10%! One week before scheduled shipping, you'll receive an email from us. You'll be charged when your order ships. Shipping takes 4-7 days, depending on where you live. You may cancel after the two-order minimum (but we think you'll want to stick around!) and your quantity/frequency, preferred items, shipping times, and address may be adjusted anytime by editing your account preferences. If you need help or have issues with your order, email info@sweetselderberry.com
How can I access my Subscribe & Save account?
View and make changes to your account by clicking here. You must log in to your Sweet's customer account to access the Manage Your Subscription feature. If you have any issues with your account, please email info@sweetselderberry.com for assistance.
I'm interested in selling Sweet's... what's next?
Please email info@sweetselderberry.com and let us know where you are located (city/state), and a member of our sales team will get in touch with you!
If you'd like to shop Sweet's through Faire, please click here.
My question isn't on this list...
Please reach out to us at info@sweetselderberry.com. We're happy to help!
About Sweet’s Shrub:
What is a Shrub?
It’s an old-school beverage, originally made with fermented fruit and sugar. In colonial times and earlier, it helped preserve a surplus of produce when refrigeration was scarce. Today, in place of fermentation, we use apple cider vinegar to create the acidulated zing associated with the drink. Vinegar-based drinks have been used for centuries to settle the stomach, promote gut health, and improve hydration.
How do I use Shrub?
If you like taking apple cider vinegar for gut health, but wish it tasted better, Sweet’s Elderberry Shrub is the answer. At the same time, you’ll receive a high dose of immune-supporting elderberry - 1,442 mg per Tablespoon! Sweet’s Elderberry Shrub adds a delicious flavor boost to seltzer, sparkling water, kombucha, cocktails and mocktails, and even salad dressing!
Does Shrub go in the fridge?
Sweet’s Elderberry Shrub is shelf-stable until opened. After that, please keep it in the fridge and use it within a year.
Syrup or Shrub? I'm confused.
Sweet’s Syrup and Sweet’s Elderberry Shrub can sit side by side in your fridge! Both are delicious and effective, but have different ingredients and flavors, as well as different uses.
A daily dose of Sweet’s Syrup supports your healthy immune system with 1,500 mg of elderberry per serving. Choose our Syrup with Honey for extra pollen protection, or our Syrup with Agave for a less-sweet taste and added antioxidants. Both Syrups feature a spice blend of cinnamon, clove, and ginger, making our Syrups delicious in beverages, smoothies, oatmeal, yogurt, and more.
If you like taking apple cider vinegar for gut health, but wish it tasted better, Sweet’s Elderberry Shrub is the answer. At the same time, you’ll receive a high dose of immune-supporting elderberry - 1,440 mg per Tablespoon! Sweet’s Elderberry Shrub adds a delicious bright, zingy flavor boost to seltzer, sparkling water, kombucha, cocktails and mocktails, and even salad dressing!
About Daily Defense Tincture:
What's a Tincture?
Tinctures are herbal extracts made by soaking plant materials in alcohol, vinegar, or glycerin. This draws out the active ingredients and concentrates them in a liquid.
Our Tincture is created with a organic vegetable glycerin sourced from flax, so this product is alcohol-free and safe for all ages, pregnancy, and nursing.
What does it taste like?
Sweet's Daily Defense tastes SIMPLE, not sweet, but it's pleasant. It reminds us of raisins. Many customers love the clean, no-fuss taste, while others dropper their dose into water, juice, tea, or coffee.
Who might prefer Daily Defense?
Tinctures appeal to:
Customers who want a very straightforward product
Travelers - this 2 oz bottle is TSA-carry-on appropriate AND shelf-stable (no refrigeration required!)
Customers who are allergic to or preferring to avoid the spices typically found in syrups, tonics and fire ciders
Vegan customers - this is a honey-free elderberry option
Diabetic/Low-Glycemic customers - this is a honey-free, sugar-free elderberry option
Parents of little ones - this USDA organic alcohol-free elderberry supplement can be droppered into baby's cheek or added to a bit of water or juice. Please refer to the dosing chart on the bottle for directions by age.
What does glycerin do?
The glycerin in tincture helps to extract the elderberry goodness from the berries, add balanced flavor WITHOUT added sugar, and stabilizes the product.
Is this product safe for me?
In general, Sweet's Daily Defense is safe for all ages, including infants and pregnant/nursing mamas.
People with auto-immune conditions who are on immune-controlling medications are sometimes cautioned against elderberry, because the medicine and supplement will work against each other.
As always, anyone managing a chronic condition should consult their doctor.
How much do I take?
Please refer to the chart on the bottle label for specific dosing advice. In general, adults and big kids can take 2 mL of tincture once or twice daily. Little ones can take 1 mL of tincture once or twice daily.
IMPORTANT: Do not exceed the recommended dosage, particularly in small children, as too much glycerin in your system can cause loose bowel movements. As always, please consult your personal healthcare professional if you have specific questions.
Which Sweet’s Products Are Best For Me?
Many households have EVERY Sweet's product in their kitchen or pantry, because they serve different purposes and complement the family’s wellness needs in various ways. Others choose the ones they’ll use most.
If you still have questions after reviewing the graphic below, please reach out to info@sweetselderberry.com.
A member of Team Sweet’s would love to assist you!
Syrup with Honey
- Immune and seasonal support
- 1,500 mg of elderberry per Tablespoon
- With seasonally-rotated raw unpasteurized honey
- Antioxidant-rich spice blend of cinnamon, clove, and ginger
- Try in smoothies, yogurt, oatmeal, beverages, marinades and sauces
- Not for use during pregnancy or with babies under 12 months
- To create a similar product with the sweetener of your choice, choose a Sweet's DIY Syrup Kit
- Ships cold, keep refrigerated
Syrup with Agave
- Daily immune support
- 1,500 mg of elderberry per Tablespoon
- Lightly sweetened with raw blue agave nectar for extra antioxidants, Vitamin B6, and lower glycemic impact
- Healthy, delicious spice blend of cinnamon, clove and ginger
- Use as a daily supplement or add to beverages
- Safe for all ages, pregnancy and nursing.
- Vegan and USDA Organic
- Refrigerate after opening
Unsweetened
- Concentrated, simple immune support
- Extract: 3,000 mg of elderberry per Tbsp, tastes similar to raw blackberry, refrigerate after opening
- Tincture: 500 mg of elderberry per 1 mL full dropper, tastes similar to raisin, never needs a fridge - perfect for travel!
- Take alone or add to a beverage if preferred
- No sugar, alcohol, gluten or soy
- USDA Organic, vegan, keto, diabetic friendly
- Safe for babies, pregnancy and nursing
Shrub
- All-in-one support for immune AND gut health
- 1,442 mg of elderberry per Tablespoon
- Delicious by the daily dose or as a mixer for cocktails, mocktails, kombucha, seltzer and more. Flavorful addition to sauces and marinades.
- If you take ACV for gut health, but wish it tasted better, try this!
- Bright zingy flavor of apple cider vinegar and fresh ginger, sweetened with a smidge of organic cane sugar
- USDA Organic. Vegan. Safe for use during pregnancy and nursing.
- Refrigerate after opening.
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